Return Policy Overview

Kashi Herbal & Ayurveda strives to deliver high-quality Ayurvedic products. If you receive a product that does not meet expectations due to damage, defect, or incorrect delivery, our return policy outlines how such issues are handled.

Return Request Process

To initiate a return, customers must contact our support team with their order details and a clear description of the issue. Providing accurate information helps us process requests faster and more efficiently.

All return requests are reviewed before approval to ensure they meet our policy conditions.

Product Verification

In some cases, customers may be asked to provide images or videos of the product received. This helps us verify claims such as damage, leakage, or incorrect items.

The verification process ensures fairness and helps us maintain product quality standards.

Return Conditions

Returns are accepted only under specific conditions:

  • Product is damaged, defective, or incorrect
  • Request is raised within the allowed time frame after delivery
  • Product is unused and in original packaging
  • All labels, seals, and accessories are intact

Returns that do not meet these conditions may not be accepted.

Replacement & Refund

Once a return request is approved and verified, we will either arrange a replacement or initiate a refund based on product availability.

Refunds are processed through the original payment method and may take a few business days to reflect.

Pickup & Shipping

If a return is approved, we may arrange a pickup through our delivery partners. In some cases, customers may be required to ship the product back as per instructions provided by our team.

Proper packaging is required to ensure safe return handling.

Processing Time

Return requests are typically reviewed within a few working days. After approval, replacements or refunds are processed within a reasonable timeframe depending on logistics and payment systems.

Delays may occur during peak periods or due to external factors.

Customer Responsibility

Customers are responsible for providing accurate information and ensuring that returned products meet the eligibility criteria. Misuse of the return policy may lead to rejection of future requests.

Exceptions

Certain items may not be eligible for return due to hygiene or safety reasons, especially if opened or used. Products purchased during special offers or clearance sales may also have limited return eligibility.

Final Note

Kashi Herbal & Ayurveda reserves the right to accept or reject any return request after careful evaluation. Our goal is to maintain transparency while ensuring a fair experience for all customers.